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Property Management

From Spreadsheet Chaos to a Predictable 3-Day Turnaround

How a Durham property management firm automated owner statements and cut ticket resolution time by 57%

The Challenge

Durham Property Management was drowning in spreadsheets. With 200+ properties and thousands of maintenance requests, their team was spending 12+ hours weekly just on owner statements and ticket management.

How We Solved It

Automated owner statement generation

Smart ticket routing and prioritization

Real-time dashboard for property managers

Automated follow-up reminders

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Key Achievement
-57%
Average ticket close time

Impact Analysis

  • 57% reduction in average ticket close time

  • 12 hours of admin time saved weekly

  • 96% owner satisfaction rate

  • Zero missed maintenance requests

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